Privacy Policy.

Who We Are

This website is operated by The Red Poppy Florist, a wedding and event floristry business based in the Southern Highlands, New South Wales, Australia.

Information We Collect

When you interact with our website or contact us, we may collect personal information that you choose to provide, including:

• Your name and contact details.
• Your email address and phone number.
• Your wedding or event date.
• Your wedding venue or event location.
• Your floral preferences and styling requirements.
• Information about your proposed wedding or event budget.
• Messages, enquiries and other information you submit through our forms.

We may also receive technical information associated with your visit, such as your IP address, browser details and information necessary for website security and operation.

We use this information to respond to enquiries, prepare quotations, communicate about our services, manage appointments and assist with wedding and event planning.

Contact Forms & Bookings

When you submit an enquiry through our website, we collect the information entered into the relevant form so that we can respond to your request.

Depending on the type of enquiry, this may include information about wedding flowers, styling hire, consultation bookings, event locations or preferred dates.

Enquiry and booking information may be stored within our website's administration system and sent to our nominated business email address so that we can manage and respond to your request.

Submitting an enquiry does not automatically subscribe you to promotional marketing. If we introduce optional marketing subscriptions, they will be managed separately from general enquiries.

Comments

If comments are enabled on our website and visitors leave comments, we collect the information entered in the comments form, along with the visitor's IP address and browser user agent string to help identify and prevent spam.

If the Gravatar service is enabled, an anonymised string generated from your email address, also known as a hash, may be provided to Gravatar to check whether you use the service.

The Gravatar privacy policy is available at automattic.com/privacy .

Once a comment is approved, any associated profile image may be visible publicly alongside the comment.

Media & Images

If you are permitted to upload images to our website, we recommend removing embedded location information, including EXIF GPS data, before uploading them.

Visitors may be able to download images displayed on the website and extract location data if it has been retained in the uploaded files.

Wedding and event photographs published on our website may also be subject to arrangements with the relevant clients and photographers.

Cookies

Our website may use cookies to support essential functionality, improve usability and remember certain preferences.

Comment Cookies

If comments are enabled and you leave a comment, you may choose to save your name, email address and website in cookies for convenience.

These cookies normally remain for one year, so you do not need to re-enter your information when submitting another comment.

Login Cookies

If you visit the website login page, WordPress may set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal information and is removed when you close your browser.

When an authorised user logs in, WordPress uses cookies to remember login details and screen display preferences.

Login cookies generally last two days, while screen preference cookies may last for one year. Selecting "Remember Me" may keep a login active for two weeks.

Logging out removes the relevant authentication cookies.

Content Editing Cookies

If an authorised user edits or publishes an article, WordPress may save a cookie recording the ID of the edited post. This cookie does not contain personal information and generally expires after one day.

Other Website Cookies

Additional cookies may be used by embedded third-party services, security features or website analytics where those services are enabled.

You can control or remove cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Embedded Content & External Websites

Our website may contain embedded content from other websites, including videos, images, maps, social media content and external articles.

Embedded content generally behaves in the same way as if you had visited the external website directly.

These external websites may collect information about you, use cookies, employ third-party tracking technologies and monitor your interactions with their content.

Their handling of personal information is governed by their own privacy policies.

Who We Share Your Data With

Personal information may be processed by service providers involved in operating and maintaining our website, including website hosting, email delivery, security and spam prevention services.

We only share information where reasonably necessary for those services, to respond to your request or where required by law.

If you request a password reset, WordPress may include your IP address in the reset email.

Some website service providers may process information outside Australia. Their processing practices are subject to their own applicable terms and privacy arrangements.

How Long We Retain Your Data

We retain personal information for as long as reasonably necessary to respond to enquiries, provide our services, maintain business records and meet applicable legal obligations.

If comments are enabled, approved comments and their metadata may be retained indefinitely so that follow-up comments can be recognised and approved appropriately.

If users register accounts on our website, the personal information provided in their profiles may be stored while those accounts remain active or as otherwise required.

Authorised users may be able to view, edit or delete certain profile information, subject to website functionality and applicable record-keeping obligations.

Your Privacy Rights

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or outdated.

Where applicable, you may also request an export of the personal information associated with your website account or comments, or ask us to delete personal information we no longer need to retain.

Some information may need to be retained for legal, administrative, accounting or security purposes.

We may need to verify your identity before processing requests involving personal information.

Protecting Your Information

We take reasonable steps to help protect personal information from misuse, loss, unauthorised access, modification or disclosure.

These steps may include website access controls, security updates, restricted administrative access and other appropriate technical and organisational safeguards.

However, no website or electronic transmission method can be guaranteed to be completely secure.

Spam Detection

Visitor comments and website form submissions may be checked using automated spam detection and security tools.

Privacy Questions & Complaints

If you have questions about this Privacy Policy, wish to access or correct your information, or have concerns about how your personal information has been handled, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable privacy requirements.